Does it replace my team?
No. It takes on the routine work, and your people keep the judgement and the final say.
Letting agents
Lorework for letting agents in Scotland
Repairs logged the day they arrive. Tenants told what happens next. Landlords and contractors chased on schedule. All of it follows your agency's own procedures.
Lorework is a coworker that learns how a business works. Letting agencies in Scotland are the first teams it is built for.
General information, not legal advice. Last checked 30 Oct 2026. Sources are linked where rules are quoted.
What gets done
- Repairs triaged and moving. A tenant reports a leak. Lorework asks the right questions, judges the urgency, follows your process, and lines up a contractor or passes the job to your staff.
- Tenants and landlords kept informed. It drafts updates and delay notices and sends them by email, chat or SMS. The Letting Agent Code of Practice asks you to “inform the tenant of the action you intend to take on the repair and its likely timescale” (para 91). It also asks you to report any delay “along with the reason for it as soon as possible” (para 93).
- Deadlines that don't slip. Checks and follow-ups run as scheduled, recurring tasks. You can run them now, pause them or resume them, and you get a clear record of what was done and when.
- Arrears chasers at the right point. Scheduled reminders go out in your agency's tone. Anything that needs a person comes back to your team.
- Your portals, updated. Lorework has its own computer. It logs into the property and listing portals you already use to update records, check statuses and pull what's needed.
- You stay in charge. You can require approval before it writes or submits anything.
Built around Scottish rules
Lorework starts from a researched, cited knowledge pack for your field, and the pack is kept current as your field changes. These guides cover the rules it works to:
How it starts
- Bring your way of working. Pick the work to start with, such as repairs, and add the procedures, templates and context Lorework should use.
- Give it a task, or set a schedule. Ask in chat, email or text, or set the work on a schedule.
- Your people stay responsible. Review what it prepared and its sources, approve changes, and decide what happens next.
Free guides and templates
- Awaab's Law workflow
- Software buyer's guide
- Lorework vs Fixflo
- Fixflo alternatives
- Repair update email templates
- Code of Practice repairs
- Awaab's Law templates
- Repairing Standard checklist
- Tribunal decisions
More from Lorework: all guides.
Questions
Do we need new software?
No. It works in the web systems you already use.
Can it send messages without approval?
You decide. You can require approval before it writes or submits anything.
Is it only for Scotland?
Letting agents in Scotland are Lorework's first use case. The platform is general.
Does it guarantee compliance?
No. It helps your team run its process on time. The legal duties stay with the landlord and the agency.
See it on your own repairs process
Book a 30-minute demo, Monday to Friday, 08:00 to 18:30 UK time.